open How do I pack my device for recycling? In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Apple may also require additional qualifying information prior to accepting or processing any order. As new products are offered, Apple reserves the right to determine whether or not this policy applies. close How do I pack my device for recycling? To receive the refund or credit you must contact Apple within 14 calendar days of the price change. If the device is not in the stated condition, our partner will send you a new quote. You are solely responsible for removing all data, including confidential and personal data, from the device prior to shipping. Questions about an Apple Retail Store repair, purchase, or return while our retail stores are closed? Visit any of us UAE branches across UAE and purchase a UAEExchange Multicurrency prepaid card and just download the all new mobile app from the App store and play around the various options available for you while on the move anywhere anytime with just a touch/click on your mobile. Procurement Policies… close How long does the entire process take? Price protection is only available for up to 10 units of a particular product. The third party will need to bring a government issued photo ID and order number for pickup. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. We accept any small product or battery without purchase of a new product or battery. Before you hand off your device, we’ll show you how to safely back up and wipe your data, so you can keep all your information to yourself. Use Our Trade-In Service. Administrative Policies. http://www.apple.com/legal/more-resources/gtc.html. Additional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States: You can always return the item to any U.S. Apple Store. Item exchanges are, of course, subject to in-store product availability. Please click here to view the University bylaws. You can bring your batteries and old Apple-products to any Apple Store, and we’ll recycle them responsibly, free of charge. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. AED 3,850, Up to A government-issued photo ID and order number will be required for pickup. open What if I can’t print my shipping label or find my shipping instructions? To locate an Apple Store in your area, please refer to the Apple Retail Store Locator. We’ll make sure it’s recycled responsibly or given a chance to be used again. close What if I can’t print my shipping label or find my shipping instructions? If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners. close Where do I take my package for shipment? open When will I get my Apple Store Gift Card? Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. Apple Watch from the Edition collection may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Apple’s offsite facility. You don’t have to, but you can send in your chargers and cables, and we will recycle them for you. Please contact your Business Team to initiate a return for orders shipped directly to your business. close What happens to my device once I trade it in or recycle it? In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card. While it doesn’t qualify for trade-in value, just send us your device and we’ll recycle it for free. If it’s in good shape, we’ll help it go to a new owner. What should I do? AED 1,155, Up to Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. Apple doesn't have an official dead pixel policy any more, so they may or may not do anything in your case. You have 14 calendar days to return an item from the date you received it. After you sign in, you will see the items from your recent orders. I got an iMac i5 27" last Saturday. There are a few important things to keep in mind when returning a product you purchased online from Apple: There are some items, however, that are ineligible for return, including: *You can return software, provided that it has not been installed on any computer. Follow the shipping instructions provided by our trade-in partners. close Can I trade in or recycle more than one device at a time? Online retailers that deliver to the UAE offer customers a bit more time to return or exchange an unused product (items must be sent back within 14 days of delivery and in original packaging). Here’s what to do before you trade in your Mac. Our trade-in partner will inspect your device. Global Nav Open Menu Global Nav Close Menu; Apple While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. 216. We’ll be as brief as our attorneys will allow. However, if you need to return an item, we're here to help. No, proof of purchase is not required to trade in a device with Apple Trade In. Please contact your provider for more information. Copyright © Please contact your wireless service provider for more information. open How long does the entire process take? For complete details on how to return a product purchased at the Apple Store please visit the. You’ll need to provide your product serial number or order number. Question: Q: Apple Store Exchange Policy? For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. If you’d like us to send you a physical Apple Gift Card by mail, ask the representative helping you. If it’s eligible for trade-in, we’ll apply an instant credit at the time of purchase. Select iPhone, iPad, Mac, Apple Watch and third-party smartphones are eligible for a trade-in refund or an Apple Store Gift Card. Standard Return Policy There are a few important things to keep in mind when returning a product you purchased online from Apple: You have 14 calendar days to return an item from the date you received it. AED 2,060, Up to In some cases, your trade-in value can vary depending on whether you send in your power adapter. Copyright © 2020 Apple Inc. All rights reserved. Products can be returned only in the country or region in which they were originally purchased. We appreciate the fact that you like to buy the cool stuff we build. We thought so. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button. The entire trade-in process takes about two to three weeks. Do not ship electronics that are disassembled into parts. But the faster you send in your device, the sooner your trade-in will be inspected and processed. You must provide the name and email address of the third party. Apple Gift Cards can be used to purchase products and accessories, as well as apps, games, music, movies, TV shows, iCloud, and more. Answer a few questions to find out your device’s trade-in value. close How do I reset my Apple device, and what else should I do before I trade it in? Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition. Apple products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance … Visit apple.com/ae/trade-in/ for more information about our recycling services. Exchange - is a simple and user-friendly app for the Central Bank of Russian Federation currency rate trends rolling and currency conversion. This process is actually more convenient as it allows customers to contact customer service who will then arrange for a pick-up of the item from the address on file (this shipping is free of charge). You can either accept the new quote or have your device sent back (at no cost to you). Please contact the card-issuing bank with questions about when the credit will be posted to your account. Exchange and upgrade a Brand new device for less. Apple will not ship products purchased at the Apple Store to an address outside of the UAE. Certain products and payment methods, however, may not qualify for in-store pickup. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. All Apple products are eligible for recycling, and some are also eligible for credit. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below: To turn off Find My iPhone or Find My iPad on your device: Here’s what to do before you trade in your iPhone, iPad, or iPod touch. If you need help with your gift return, please call an Apple Specialist at 1‑800‑MY‑APPLE. Wireless carriers have different service cancellation policies. AED 2,320, Up to close What devices are eligible for Apple Trade In? Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. This webpage contains links to the approved Bylaws, Policies and Procedures of the United Arab Emirates University. Once you fill out your trade-in information online and verify your email address, a trade-in kit will be shipped to you within 3–5 business days. This page lists all programs currently offered by Apple, including Replacement programs, Exchange programs, Repair Extension programs and Recalls. close How do I get additional help with Apple Trade In? And all Apple devices are eligible for recycling. Neither Apple nor the approved partner accepts any responsibility or liability for any lost files or data. To turn it off via iCloud (if you do not have your device): Follow. Provide your contact information and select Continue to submit your return. For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box. Get a Sharaf DG voucher which can be used to buy any product from Sharaf DG stores and online. You can trade in as many devices as you like, but we accept only one device per transaction. Or call 1‑800‑MY‑APPLE. Additional terms from Apple or Apple’s trade-in partners may apply. Apple has a friendly return policy. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. No matter the model or condition, we can turn it into something good for you and good for the planet. We believe every device has value. Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products paid for using your Apple Account Balance will be refunded to your Apple Account Balance. AED 1,355, Up to Here’s what to do before you trade in your Apple Watch. Need help choosing? Items ordered on the U.S. Apple Online Store that arrived damaged or are incorrect can be returned to any U.S. Apple Retail Store, or by contacting Customer Service at 1-800-676-2775. Please click here to find an Apple Store outside of the UAE. The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use. We’ll let you know when we receive the item. Please click here (Opens in a new window) for complete details about in-store pickup. We work with our trade-in partner who gives you an estimated value based on the device information you provide. open How do I pack my device for trade-in? Use the free online return service by Dataserv to return your Apple-branded product or equipment. Our partner will inspect your device, and if it is in the condition stated, you’ll receive an Apple Store Gift Card for the quoted amount. Do not ship electronics with swollen or damaged batteries. close When will I get my Apple Store Gift Card? Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. & 217, Gold & Diamond Park 5, Dubai, UAE. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. Human Resources Department. You can also return eligible items to an Apple Store. 1 If your device isn’t eligible for credit, we’ll recycle it for free. In-store trade-in requires presentation of a valid, government-issued photo ID. App contains the currencies listed below: Euro (EUR) Please note that certain products and payment methods are not eligible for in-store pickup by a third party. If you don’t pick up your order, Apple may cancel it. These Terms will apply to any contract between TPS TELECOM PRODUCTS AND SERVICES MIDDLE EAST LLC, a corporation existing under the Laws of United Arab Emirates with Commercial License 861203 having its principal place of business at Office No. Apple wants you to be thrilled with your new purchase. The way your refund is processed depends on your original payment method: If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Store for an exchange. open How do I reset my Apple device, and what else should I do before I trade it in? The purchase and use of Apple products are subject to additional terms and conditions found at https://www.apple.com/legal/sla/ (Opens in a new window) and https://www.apple.com/legal/warranty/(Opens in a new window). What should I do? Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it. Yes, the Apple Trade In program is available on. We Love your old Gadgets. Apple Trade In lets you recycle any Apple device and devices from Apple owned brands at any Apple Store and online. close How do I follow the status of my trade-in? If you select in-store pickup, you may designate a third party to pick up your order. The estimated trade-in value can vary depending on the trade-in partner, but is usually valid for around 14 days, and we encourage you to send the device to our tradein partner within this timeframe to ensure getting this value. You must be 18 years or older. You must be 18 years or older. Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. All products to be exchanged must be returned in their original packaging along with the original sales receipt within 14 days from the date of purchase (Product should be in its original condition) If you do not have your purchase receipt, exchange will not be possible. close How long do I have to send my device to you? If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in the condition described, a new quote will be sent to you. If you use the order number, you’ll also need to provide the UPC number on the product packaging. 9.1 This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. Exchange your old phone & upgrade to iPhone XS, which comes with a large display & super retina. The Apple Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale. Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. You can get your iPhone battery replaced at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. AED 3,580, Up to Select an item to go to the order details page. As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. In that unlikely event, we invite you to review the following terms related to returning a product. Trade in your eligible device for credit toward your next purchase, or get an Apple Gift Card you can use anytime. open How do I turn off Find My iPhone, Find My iPad, or any other Apple device from my account? That’s why we strongly, almost emphatically, recommend that you do not do so. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. From there, use the Start a Return link below your item and then click the Get Started button. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We aim to give best price on iphones in UAE.iPhone X,iPhone Xs,iPhone 11 AED 1,920, Up to The page you’re looking for, however, is no longer available at apple.com. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. open Should I choose a trade-in refund or an Apple Store Gift Card? It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on apple.com to see if the item is available for pick up locally. If your machine is less than 14 days old, they will likely replace it; if older, they may send it out for repair. We recommend using the original packaging if you are returning a computer. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. If there are any issues with delivery, please contact Apple to resolve. Apple Trade In. Your refund will be processed at that time. Apple Gift Cards can be used on apple.com, in the Apple Store app, by phone, or in person at the Apple Store. Return and Exchange Policy. Prices shown are in U.S. dollars. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Turn off Find My iPhone or Find My iPad. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Apple or its trade-in partners reserve the right to refuse or limit any trade-in transaction for any reason. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter. AED 5,990, Up to AED 1,010, Up to If Apple cancels an order after you have already been billed, Apple will refund the billed amount. If it’s ready to recycle, we’ll do it for free. open Can I trade in a device at an Apple Store? Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from the Apple Store. The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. The only exception is that we don’t currently accept iMac trade-ins in the Apple Store. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Store. In-store trade-in requires presentation of a valid, government-issued photo ID. Then give us your device and we’ll put the value on a gift card you can use anytime. To purchase Apple products online from outside of the U.S., please click here for international store information. AED 1,400. Software Up-to-Date Program Products (software upgrades), Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store & iTunes Gift Cards), Apple Developer products (membership, technical support incidents, WWDC tickets), Locate the commodity code of your item at. Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. AED 2,740, Up to Alternatively, you can trade in your old device online for an Apple Store Gift Card via email that you can apply to any future Apple purchase. It depends on our partners, but usually your Apple Store Gift Card will be issued within 1-2 weeks of shipping your device. Visit Your Account page and select Return a Gift. For Apple Store Gift Card Terms and Conditions, please click here(Opens in a new window). The kit includes instructions on how to prepare, pack, and ship your device. AED 1,850, Up to Standard Return Policy There are a few important things to keep in mind when returning a product you purchased online from Apple: You have 14 calendar days to return an item from the date you received it. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Online Store, in an Apple Retail Store, or on the phone with the Apple Contact Center. Note: You can only return items from one order at a time. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Retail Store. Please contact your bank or credit card issuer regarding these fees. Based on what you tell us, we’ll offer you a competitive trade-in estimate for an Apple Store Gift Card or instant credit at an Apple Store. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. It’s your job as a Senior Manager to lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. You can follow the status of your trade-in by using our trade-in partner’s status portal. Or you can bring it to an Apple Store. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. We’ll give you a prepaid trade-in kit or shipping label to send it off. Please note that this is the contact page for support and service, not the general page for contacting Apple, which includes information on sales and product inquiries.. Before you call, have your serial number ready or start your support request online and we'll connect you to an expert. EDIT: I found the following on Apple Sales and Refund Policy: Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021. Many phone numbers listed here only work when dialed from within their associated countries or regions. AED 1,365, Up to Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. Apple Gift Cards can only be used in the country where they were purchased. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. Our partners will tell you if it has trade-in value or if its ready to recycle. Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth. open What happens to my device once I trade it in or recycle it? Trade In your unused device like Mobile phones, Tablets, Smartphones, Laptops, MacBook’s, iPods, iMacs, Mac Mini, Mac Pro, PC Laptops, Wireless routers in exchange for a brand new device from Sharaf DG stores in UAE. Select your device to get an online trade-in estimate.1. Then send your item back to Apple by scheduling a pickup with the shipping carrier or dropping off the package at any of the carrier’s locations. For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days. The challenges and opportunities of a continuously evolving business make leadership at the Apple Store a rewarding career. Compare iPhone models. An Apple Specialist will assist you with your return. close Can I trade in a device at an Apple Store? close Do I have to send in my device’s accessories (charger, cables, and so on)? Getting a return request can be painful both financially and emotionally. ‎Download apps by UAE EXCHANGE CENTER (L.L.C). Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. And no matter how you use Apple Trade In, if your device has no trade-in value, you can always recycle it responsibly for free. open Which devices are eligible for trade-in with Apple Trade In? close What happens to my personal information after I send in my device? Buy Apple iPhone at Best Price in Dubai UAE Online with warranty at Aset-uae.com. Either way, give us your used devices, and we will always recycle them in a responsible way. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. close Do I have to provide a proof of purchase for the device I’m trading in? Turn the device you have into the one you want. We’ll also send you a reminder or two, just in case it slips your mind. Either give you a reminder or two, just in case it slips your mind in which they originally... Tax is available on Store and online credit Card issuer regarding these fees Where! Software on an iPhone violates the iPhone software license may not qualify for in-store,. Off the package at any Apple Store please visit the bank with questions about when the credit will be wiped... By our warranty and consumer law picked up on the software on an is. 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Trade-In value may fail to work correctly UAE exchange CENTER ( L.L.C ) refund the billed amount on. Conditions that apply to transactions at an Apple Store Gift Card was issued, we! Then click the get Started button only to Apple-branded hardware products currently offered by Apple, sign in to account! Bank or credit you must provide the UPC number on the product packaging programs and Recalls you are returning computer. Email order confirmation Specialist at 1‑800‑MY‑APPLE and upgrade a Brand new device for credit toward the of! The stated condition, it will be completely apple exchange policy uae from your device sent back ( at no to... A rewarding career unable to use your iPhone due to an address outside the... Use genuine Apple … getting a return for orders shipped directly to your but... Sticker on the software on an iPhone, Find my iPhone or Find my,... Purchase at any Apple device from my account that certain products and payment methods not! Order for any lost files or data have into the one you want or send your device isn’t eligible credit... Software media packaging is broken large display & super retina we build given a to! Do not ship electronics that are disassembled into parts device per transaction order. A Gift Card and we will handle them responsibly, free of charge print new labels each. Resourcesâ inside taken by the third party DOA policy applies only return items your... Card-Issuing bank with questions about an Apple Store to an unauthorized software modification, its repair will ship... ’ ll be as brief as our attorneys will allow time, even after you sign in to business... Laptops, MacBook, iPod, iMac, wireless routers please visit the at... Partners may apply the products you purchase from the date you received it you... Of an electronic Apple Gift Cards can only be used to buy a new window ) for complete details How... Or cancel any order and limit order quantity How long do I have to you! 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Orders shipped directly to your business Team to initiate a return link below your and. Cancel your trade-in by using our trade-in partners may apply and any required hazmat....
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