We are processing your message. I was so happy that I found a CubeSmart very close. The unit started at 150 . The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this. Log in to access your account, view your billing statement and make online payments. Consumers: Ask Lawyers Questions and Get Answers for Free! ‎With CubeSmart's new mobile app, self-storage is finally as easy as it should be. Problems with payment. Our customers enjoy many perks including moving services, packing & shipping supplies, storage customization, and business services - along with the best discounts in … Register your account. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. Comment the review as CubeSmart verified representative. Either way, once you pass the grace period, the first late fee is applied. A legal expert weighs in on the consequences to the industry and offers alternatives. If you want your response I have set up automatic payments and I have never had an issue. Paying your bill online is fast, secure and convenient. Received a call today about payment not made and due and to make asap to avoid late fees. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. So Jasmine puts the payment through and charges me a late fee. I became more disillusioned with this company during the Covid 19 pandemic when they still accessed late fees, raised pricing, and didn't work with customers overall, and the company was busier than ever, making more money this year vs. last year. The young girl I spoke to and had assured me my payment went through the week before lied to me. Sign in to your account. Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. Because I used them in the past in another state, I knew they were reliable, clean, friendly and care for their clients. Get contact details that poster left for the company. 3 reviews of CubeSmart Self Storage "I had a good overall experience. Reset Your Password. Get More Contacts With Less Effort - GOOGLE LOCAL SERVICES ADS. Making a reservation for a storage unit was easy. Lawyers, Answer Questions & Get Points The First Late Fee. Related: CubeSmart - This company is a bait and switch money pit. Need to create an online account?Create your secure login now. Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. Some companies will allow customers to skate once or twice up to the end of the grace period but won’t allow the late payments to go on forever. I called the 800 # and was able to reserve a unit. 4 reviews of CubeSmart Self Storage "Quinterra and Thomas are very professional kind and their attention to detail is wonderful. This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. CubeSmart review from Columbia, Connecticut: I rented a storage unit in November 2018. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. Cubesmart Self-storage Storage Unit. Happy Holidays “Over the last few months, we have faced unprecedented challenges and uncertainty. She also told me fees or liens cannot be waived (even under the circumstances I laid out). Recent recommendations regarding this business are as follows: "Don't rent from them! CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. Reason of review: I will not recommend Cubesmart and will be looking to move my things very soon. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. Rules and Regulations These Rules and Regulations (called “Rules”) are incorporated into and made a part of the Agreement between the Customer and the Owner. Careful of the fees – If you're looking for self storage and know you will never be a day late in making your payment, this could be a good place. We will remember this. You can try to reach review author by writing a comment to the review or try one of our business solutions. You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge. Enter the email address associated with your account and we'll send you a password recovery email Again, this will be determined by your particular company and it could be $10 or $15 or more. She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. The average monthly cost for a CubeSmart storage unit is approximately $150 (not including a one-time $24 administrative fee due at the time of move-in). Location: 2 Commerce Dr, Columbia, CT 06237, USA. I told her it's not my job to be sure her employees know what they are doing when looking up an account. Essentially, the current executive orders simply stay the collection of … That said, there’s no bar or governmental order that waives a tenant’s obligation to pay rent. Review #1467358 is a subjective opinion of I received a call back right away from Tom who manages the CubeSmart location near me. Otherwise, KEEP LOOKING. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … We will not serial-market or refer you. We get paid once a month, and usually would pay several months in advance. Manager leaves office before closing time on a regular basis. 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. Either way, once you pass the grace period, the first late fee is applied. I am aware that if I am late, Cube Smart adds a $10 late fee. I called them and told them I want to vacate the unit . I would like to file class action lawsuit.. A handful of local officials are issuing moratoriums on self-storage lien sales and late fees, which severely impacts a facility operator’s right to take control of units in default. FloridaConsumer Law 2 weeks later I got a phone call telling me I was late & a late fee was added on. The correction has been made on his account. The location is great since since it's in the center of town. That is true now more than ever. Register your account. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. I paid over $100 I'm the beginning after they said the first month would be free. They are con artists . However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). Private messages do not impact your company rating. Last year they made the huge mistake of selling out to corrupt Cubesmart, who promptly jacked up our monthly storage price by nearly $30 a month, and then started adding a $125 'auction fee' if we were a day late. Do not hesitate to go there and rent from these people they will make you feel right at home. We will not serial-market or refer you. The young girl I spoke to and had assured me my payment went through the week before lied to me. Sign in to your account. The GM helped me get everything setup and answered all my questions. Welcome to Cubesmart! Write a private message as CubeSmart verified representative. 5/1/20 - Go figure - just received an email reminding me that if payment not made I WILL incur late charges. You will be automatically registered on our site. So far a month later we have insurance company's info. They treat me like family and that's what professionalism is all about. I am aware that if I am late, Cube Smart adds a $10 late fee. Username and password will be sent to you via email. They are theives.. Never signed a contract they bought out previous storage owners who were always fair.. A: This is a duplicate post. I am appalled at how inconsiderate the manager was at this site was. The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. Last 30 Days. Since these laws are growing in number, it may be best to waive late fees and forego the use of overlocks for now. If you already registered your account, sign in here. Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). to count towards your company rating, you can also leave a comment for this review. CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. Yes, I was late on payment to them (one time since their aquisition) and a lein fee was placed around the 20th of the second month, suddenly, I am charged this fee on the 7th of the month. Quickly browse for nearby locations and book a reservation or rent a space, check your account balances and history, pay bills or set up for… Just about every aspect of the experience is now in the palm of your hand. You will be able to edit the text before publishing. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. Register below to access your account, view your statements, and make payments online. Great Comment! Log in to access your account, view your billing statement and make online payments. The only good thing regarding CubeSmart … This is the best storage place I have rented period! I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. Log In. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All And have been ask to pay this months rent and late fee's. Once again, self storage showed its resilience and our team continued to adapt, finding innovative new ways to meet the varied needs of … Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. Multiple late fees per month tagged on. Ustoreit or now cubesmart's late fees are ridiculously high. We see you! This place must be on the brink of destruction if my monthly amount is needed that bad to keep them going. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. We're open and taking many steps to protect you‐including contact-free rentals, available now. We see you! The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Let the company propose a solution. CubeSmart Self Storage is committed to providing our customers with excellent products, facilities, and customer service. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) So once again I am being scammed out of money due to cubesmart personnel lying to me. I rented a storage unit in November 2018. As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is. Dont ever rent from them . CubeSmart (CUBE) Q2 2020 Earnings Call Transcript CUBE earnings call for the period ending June 30, 2020. Read 1 Answer from lawyers to Cubesmart is charging unreasonable late fees so they can sell people's untis..why they are buying everyone out - Florida Consumer Law Questions & Answers - Justia Ask a Lawyer We understand [redacted] is happy with the resolution.Sincerely,CubeSmart Would You Like to Convert It Into Review? You need at least 5 to file a class action lawsuit. Read 1 Answer from lawyers to Cubesmart is charging unreasonable late fees so they can sell people's untis..why they are buying everyone out - Florida Consumer Law Questions & Answers - Justia Ask a Lawyer Paying your bill online is fast, secure and convenient. Susan D of Hartford, CT. 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